More than a chat product
Chaperone is a configurable peer-support, care-navigation, and engagement platform: trained Peer Coaches at the center, intelligent guidance behind the scenes, and the operational infrastructure to run it all safely at scale.
Support, navigation, and engagement in one connected platform
Most “support apps” stop at a chat window. Chaperone is built for organizations that need to deliver human peer support, guide people to the right next step, and keep that support continuous, supervised, and accountable across whole populations.
Humans at the center
Trained Peer Coaches lead every relationship. The platform exists to support them, not to stand in for them.
AI that assists
Intelligent guidance handles routing, summaries, and check-ins so people reach the right support faster, always supervised.
Built to run at scale
Scheduling, messaging, programs, reporting, and admin controls keep support continuous across populations and deployments.
Eight capabilities, one coordinated system
Each capability works on its own and gets stronger together. Dive into any area to see how it supports your people and your teams.
Peer Support
Trained Peer Coaches who meet people with lived experience, trust, and practical guidance, under structured supervision.
Meet the Peer Coach modelIntelligent Guidance
AI-assisted routing, check-ins, summaries, and recommendations that help people and teams take the right next step.
How AI assistsCare Navigation
Guided pathways that connect people to the right resources, programs, and human support: before, between, and beyond traditional care.
See how navigation worksPrograms, Tools & Assessments
Structured programs, self-guided tools, and check-in assessments that give people momentum and give teams meaningful signal.
Browse programs & toolsScheduling & Messaging
Secure messaging and flexible scheduling that keep conversations going and make it easy to connect with a Peer Coach.
See scheduling & messagingAdmin & Reporting
Dashboards and reporting that show engagement, capacity, and quality, so program owners can manage with confidence.
Explore admin & reportingConfigurable Deployments
White-labeled or co-branded, with configurable access models and population-specific content. One platform, fit to your people.
See deployment optionsSafety & Governance
Escalation protocols, supervision, and oversight built in from the first conversation. Safety is a design principle, not an add-on.
Review safety & governanceA continuous loop, not a collection of features
Someone reaches out. Guidance routes them to the right Peer Coach. Programs and check-ins keep things moving. Reporting closes the loop for your team, and safety oversight runs across every step.
- Reach out: natural-language access connects people to support
- Get matched: guidance routes to the right Peer Coach
- Stay supported: programs, tools, and check-ins keep momentum
- Coordinate care: navigation links to the right next resource
- Measure & improve: reporting shows engagement and quality
- Stay safe throughout: supervision and escalation span every step
AI when it helps. Humans where it matters.
Intelligent guidance speeds up routing, drafts summaries, and surfaces signals so Peer Coaches and care teams can focus on people. It works in the background and under human supervision. It never becomes the relationship and never replaces a coach, clinician, or crisis service.
Three ways to get support
Start wherever feels easiest. Chap helps you find your way, and a real Peer Coach is only a message away.
Start with Chap
Ask a question, find resources, or get help choosing a next step. Chap is here to guide you and can connect you with a real Peer Coach whenever you’re ready.
Talk with ChapConnect with a Peer Coach
Talk with a real person who can listen, support, and help you think through what comes next. Peer Coaches are trained, verified, and human-supervised.
Meet the Peer CoachesUse tools and resources
Explore exercises, guides, and support content when you want something self-guided, at your own pace.
Browse resourcesSee the whole platform working for your population
Start a conversation about your goals, or get routed to the right support path, and we’ll show you how the pieces fit together.