Guides for deploying peer support across your population
Step-by-step resources for the teams who scope, launch, and grow a peer-first support program, from designing the model to measuring whether people are actually getting help. Written for program leaders, with intelligent guidance treated as a supporting tool, never the relationship.
Practical playbooks for each stage
Whether you are evaluating peer support for the first time or scaling an established program, start with the guide that matches where you are today.
Designing a peer support program
Define the role of trained Peer Coaches, the populations you serve, and the human supervision around them, so support reaches people before, between, and beyond traditional care.
Configuring access models
Choose how people reach support (open enrollment, referral, sponsored, or eligibility-based) and configure pathways that fit your contracts, populations, and capacity.
Safety & escalation basics
Understand how peer conversations stay supported by supervisors and clinical partners, and how clear escalation paths connect people to the right help when a moment calls for more.
Measuring engagement
Track the signals that matter: reach, continuity, and follow-through, with reporting that respects privacy and keeps human-supervised quality of care at the center.
Putting intelligent guidance to work
See where AI helps your team (routing, summaries, check-in reminders, and workflow support) and where it stays out of the way, so coaches keep their time for people.
Launch & rollout planning
Move from decision to live program with a practical sequence: configuration, coach onboarding, communications, and a phased go-live that earns trust as it scales.
- Plain-language, decision-ready steps
- Grounded in the peer-first model
- Safety and supervision built in
- Honest about where AI helps and where it doesn’t
A path from first question to live program
Each guide stands on its own, but together they trace a journey: design the model, decide how people get in, build safety in from day one, and measure whether support is reaching the people who need it. Read them in order, or jump to the one in front of you.
More from the resource library
Pair these playbooks with proof, perspective, and the questions buyers ask most.
Research & outcomes
The evidence base for peer support and the measures we track: engagement, continuity, and human-supervised quality of care.
Review the researchCase studies
How health plans, employers, and public-sector partners deploy supervised peer support, and what changes for the people they serve.
See case studiesFAQ
Straight answers to the questions buyers and individuals ask most, about safety, privacy, the role of AI, and how access works.
Read the FAQReady to put a peer-first playbook into practice?
Talk with our team about your population and goals, or get routed to the right support path. Whichever you need next.